SHIPPING / RETURNS / PAYMENT

 

SHIPPING

Please Note that Australia Post is experiencing some delays due to Coronavirus. If you need an item urgently, we recommend selecting express post at checkout. Thank you!


AUSTRALIAN & NEW ZEALAND ORDERS

EXPRESS SHIPPING IS FREE on orders over $50AUD until December 23rd 4pm AEDT.

Orders less than $50AUD will be incur a flat shipping fee of $5AUD for standard service, or $9.95AUD for express service. 

We post all orders via Australia post with tracking (standard service - dispatched in 2-3 business days, or express post - dispatched in 1-2 business days. Please specify at check out). Note that dispatch times may vary on products from our keegan Classics Range, but will be specified on product listings.

Shipping times will vary. Please refer to the Australia post website for shipping time estimates (goods will be shipped from postcode 3842).

If insurance is required, please email us and request a quote prior to placing the order.

You will receive email confirmation which will include tracking, once your order has been processed. Orders can be tracked via the Australian post website

 


INTERNATIONAL ORDERS


Shipping is FREE for orders $200AUD or over.

Orders less than $200AUD will incur a flat shipping and handling fee of $25AUD.

Goods will be dispatched within 1-3 business days via Australia post (economy air) with tracking. Please note that dispatch times may vary on products from our keegan Classics Range, but will be specified on product listings.

Shipping times will vary. Please refer to the Australia post website for shipping time estimates (goods will be shipped from postcode 3842).

If insurance is required, please email us and request a quote prior to placing the order.

You will receive email confirmation which will include tracking, once your order has been processed. Orders can be tracked via the Australian post website


Please note that the customer must be responsible for any import duties or taxes applicable

 


RETURNS 

AUSTRALIA & NEW ZEALAND

- keegan happily offers exchange or credit note (valid for 12 months) for all products purchased online (including products within our keegan Classics Range)within 10 days of delivery. 

- keegan happily offers refund minus a 3% restocking fee for products (excluding products within our keegan Classics Range) purchased online for AUD $100+, within 10 days of delivery.  

 

INTERNATIONAL

- keegan happily offers exchange or credit note (valid for 12 months) only, for products purchased online for AUD $200+, within 10 days of delivery.

- International online orders outside of Australian and NZ for products $199 AUD and under cannot be returned, so we ask that you choose carefully.

 

 RETURN PROCESS / TERMS & CONDITIONS

Please email info@keeganthelabel.com.au if you wish to return or exchange any item within 10 days of delivery (calculated from day shipment is marked a 'delivered' on Australia post tracking website).

Please wait for instructions before posting item. Returns will not be accepted after 10 days from delivery date, or without prior written email consent from keegan.

The customer is required to return items in their original condition via Australia Post with tracking. The customer is responsible for return shipping costs & will be liable for any loss or damage during return shipping.

 

 


PAYMENT

If you require a payment method other than what is offered on our website, please contact us directly to discuss alternative payment options